Delivery Policy

Shipping Methods

We offer a variety of shipping methods to ensure that you receive your order quickly and conveniently:

• Standard Shipping: Delivery within 10-12 business days.
• Express Shipping: Delivery within 5-7 business days.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your location. We also offer:

• Free Shipping on orders over 1000.
• Discounts and promotions that may apply at checkout.

Order Processing Time

All orders are typically processed within 2 business days. Please note that processing times may vary during peak seasons or holidays.

International Shipping

We currently ship to the following countries: India Only . For international orders, please note:

• Additional customs duties and taxes may apply upon arrival.
• Delivery times may vary based on your location.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order here or through your account.

Damaged or Lost Items

If your order is damaged or lost in transit, please contact our customer service team at sales@shrijiorganic.com within 24 hrs of receiving your order.

Return Policy

Return Period

We want you to love your purchase! If you are not completely satisfied, you can return items within 1 day of receiving your order.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in the original packaging with all tags and labels intact.
• Not be classified as final sale or non-returnable items (e.g., opened cosmetics, swimwear, intimate apparel).

Process for Returns

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at return@shrijiorganic.com to request a return authorization.
2. Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.
3. Label the Package: Include your order number and return authorization on the package.
4. Ship It Back: Send your return to the address provided by our customer service team.

Return Shipping Costs

• Domestic Returns: You are responsible for return shipping costs unless the item was delivered incorrectly or damaged.
• International Returns: International customers are responsible for both the return shipping and any customs duties incurred.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, we will process your refund within 7 business days back to your original payment method.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.